T&B Play

We collect only what the app needs to provide its features:

• Account details: your mobile phone number (used to sign in with a one-time text code), your name and your email address.
• Waiver information: the names and birth years of the children you sign for, the guardian's name and contact details, and your electronic signature.
• Purchases and bookings: the passes, memberships, tickets and party bookings you buy, your order history, receipts and reward balances.
• Party guests: the names and, optionally, phone numbers of guests you invite to a party, and whether they checked in.
• Photos you upload: photos you choose to add to a party from your camera or photo library.
• Notifications: a device push-notification token so we can send you booking and reward updates you opt in to.
• Usage and device data: the playground location you pick in the app, and basic technical data (device type, app version, error logs) needed to keep the app working.

We use the information above to:

• Create and secure your account and sign you in with a text-message code
• Sell and redeem passes, memberships and tickets, and record signed waivers for your visits
• Book birthday parties, manage invitations and let guests check in
• Send purchase receipts, booking confirmations and reminders by email, text or push notification
• Run the rewards program and show your balance and history
• Provide customer support and keep the app reliable and secure

We share information only with the providers that run the app, and only for that purpose:

• Google Firebase for sign-in, the app database, photo storage and push notifications
• Square for payment processing; Square's handling of your card is covered by Square's privacy policy
• Text-message and email providers for one-time codes, receipts and booking messages
• OpenStreetMap tile servers, which receive the map area you view when choosing a playground

Data is sent over encrypted connections, stored on secure cloud infrastructure and available only to authorized T&B Play staff. We may also disclose information when required by law or to protect the safety of our guests and staff.

The T&B Play app is for parents and guardians. Accounts may only be created by adults, and we do not knowingly collect information directly from children under 13. Children's names and birth years are provided by their parent or guardian solely to complete a play waiver and check in at the playground. If you believe a child has provided us information directly, contact us and we will delete it.

When you give us your mobile number in the app or at a location, you agree to receive text messages from T&B Play about your account and visits: booking confirmations and reminders, membership and payment notices, receipts, gift-card codes and replies from our staff. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. The one-time code used to sign in is sent by our sign-in provider and is separate from this program. Full program details are in our SMS Terms.

• Update your profile (name, email) any time from the Account tab.
• Notifications: turn push notifications off in your device settings; text codes are only sent when you sign in.
• Photos: remove party photos you uploaded from the party page.
• Delete your account: email support@tbplay.com from the address on your account, or ask at the front desk, and we will delete your account and personal information within 30 days. Signed waivers and purchase records may be kept as long as the law requires.
• Access or correct your information by contacting us at the address below.

We keep your information while your account is active and for as long as needed to provide the services, resolve disputes and meet legal obligations. We may update this policy; the date at the top shows the latest revision, and material changes will be announced in the app.